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Reviews

  • 9ft x 14ft 3in vinyl classic

    by David Mathison of Bethesda, MD on 11/22/18
    it's great.
    they were very nice and helpful. My only suggestion was to have some more detailed installation" plans. My design necessitated a different approach from the attached pergola instructions that were sent." I think they could've had more customized instructions or walked me through the areas that were different.

  • 10x20 classic cedar kit

    by Wyllie Humphreys of Reno, NV on 11/18/18
    Fred was a pleasure to work with, everything went smoothly and the pergola looks amazing. We get compliments on it all the time. Thanks!

  • 26x12 wall mounted serenity cedar

    by Jane Norgaard of Melrose, WI on 11/14/18
    We wanted to extend our outdoor living space. We chose Pergola Kits USA because you customized the size at an affordable price.We are thoroughly please with how the kit was delivered and the quality of cedar! It is beautiful!!
    It took 4 men, only 7 1/2 hours to build our 26'x12' pergola. Appreciated everything (except tools) being included in the kit.
    We appreciated Fred & his quick response to our questions when ordering! The only thing that could possibly be improved is a more detailed instruction manual for non-carpenter installers. :)

  • 14x16 Classic cedar

    by Deborah Rotzin of Santa Clara, CA on 11/12/18
    We love our pergola! We purchased a large 14 x 16 cedar pergola and it is everything we wanted. Quality is excellent and it looks amazing. We are very happy with it.
    Excellent. Our pergola arrived on schedule, the delivery was smooth and assembly was straightforward as the company provided detailed instructions.

  • red ceder

    by - of - on 11/12/18
    Very good. I am a general contractor and this was a pergola included on my last project. Would absolutely recommend and use again.

  • Classic cedar 11-0 x 18-6

    by Greg Bruening of Tipp City, OH on 10/31/18
    Purpose was to provide partial shade for a back patio. The pergola looks great and is a terrific addition to the house. I was very pleased with the service and attention toward getting the custom design that fit my needs.
    The instructions were very easy to follow and all the wood was cut to the correct dimensions.

  • western red ceder

    by - of - on 10/31/18
    Wished the directions were better. and everything was labeled from top to bottom.

  • cedar 11x12

    by Andrew Beaumont of Mattapoisett, MA on 10/29/18
    Love the pergola! It is a great addition to our patio and improves the look of our backyard.
    Fantastic experience from beginning to end. I had pre-installed bases that required customization of the kit for not only size but also thickness of the posts and length of posts to account for patio slope. Fred and his team did an awesome job meeting all requirements. The kit was shipped quickly on a shrink wrapped pallet that was expertly packaged. I was impressed with the high quality of the wood and craftsmanship of all the pieces. The kit went together easily in about 3 hours with 2 people and is solid as a rock. Highly recommend Pergola Kits USA. Very rare to come across a company like this!

  • 12x14 Homestead pergola

    by Bob Hertling of Sayreville, NJ on 10/26/18
    Everything we expected and more
    Very professional and responsive. Pergola went together without a hitch. We installed ours in a little over an hour. I didnt purchase the sealing option and did it myself before assembling but would reccomend having them do it.

  • Western RedCedar

    by - of - on 10/22/18
    Mitch was great. He helped get the kit to me without any problems. Quality product. Easy process from design to production.

  • 13x15 vinyl traditional roof pavilion

    by Susan Noah of Sarasota, FL on 10/21/18
    Great product. Needed at least three people to assemble it, but overall very pleased. Great communication through out the process and delivery

  • . red cedar

    by - of - on 10/18/18
    I love my new pergola! I searched and compared companies and pricing for months before making my decision and I know that I have received a high quality product for the best price.
    Dealing with everyone at Pergola Kits USA was exemplary from the informational stage to the delivery. I would highly recommend them

  • serenaty 14x12 in cedar

    by Hunter Morrell of Clovis, NM on 10/17/18
    We purchased this for a customer. Great Design, quality materials, and helpful customer service. One piece was broken during shipping, called and replacement was sent right out.
    Aside from the broken piece during shipping, we had one other issue with the cut on a top plate. One of them had wider than 45 angles and left small gaps on each side in the corners. The gaps really were small but they bothered the customer so we filled them in.

  • treated pine

    by - of - on 10/13/18
    Beautiful pergola. Loved my experience. Thank you

  • Vinyl pavilion

    by - of - on 10/11/18
    Fred was amazing. I called him many many times and he answered all of my questions patiently. He was also very helpful in talking about various ways in which the base of the pavilion legs can be built. Very happy with it.

  • PT pine w/ vinyl sleeves

    by - of - on 10/11/18
    Happy with both the support we received and the quality of the product. Updated our deck and provided additional shade. Pergola Kits USA was easy to work with and helpful in determining the best kit to choose.

  • 9x12 arched cedar

    by Don Bartholemew of Loveland, OH on 10/10/18
    We are loving our pergola and cannot imagine our deck without it. Best decsion ever.
    Our experience with Pergola Kits USA was great. The Pergola arrived on time as was promised. We had two guys help assemble the kit and they were done in 4 hours. There was not one item missing and no problems or glitches with the kit itself. We would definitely recommend Pergola Kits USA to anyone. We could not be more pleased. Fred was very easy to deal with and very helpful.

  • 12x20 classic cedar six posts

    by Dawn Klco of Saint Joseph, MI on 10/3/18
    Love it!
    overall the experience was good. Due to the length of time in between ordering the product and receiving it an update would have been nice.

  • 13x13 classic cedar wall mount

    by Ben Robertson of Arvada, CO on 10/3/18
    My pergola was exactly as I expected. Pergola Kits was very responsive and accommodating. This team clearly takes pride in their work.
    It is refreshing to communicate with people who really understand their products and processes and can dial in a custom solution at a competitive price.

  • 16x16 classic cedar freestading

    by Mark Birmingham of Jefferson City, MO on 10/1/18
    We are greatly enjoying our Pergola. Neighbors and friends alike have all given us kudo's on it. We have had people drive by and give thumbs up also.
    The directions and constructing the kit was very easy to understand. My grandson and I had it up and enjoying it in one weekend.

  • 11x15 Red Cedar - Traditional Roof

    by Richard Coss of Davis, CA on 9/27/18
    A structure for shade, dining, and providing an interesting landscape feature to complement other hard landscaping The pergola we bought is well-designed and stunningly beautiful.
    The craftsmanship and structural detailing by the Amish family is noteworthy. The pergola kit was easy to assemble (by 4 individuals), despite the size of the roof sections. Altogether, the pergola we purchased was an excellent choice.
    Pergola Kits USA provided all the documentation for purchasing and assembling our new pergola. The time frame for construction and delivery of the pergola kit was consistent with our landscaping schedule. We were very pleased with its condition on delivery.

  • 10x16 Cedar Classic - wall mounted

    by Cheri Nemes of Doylestown, OH on 9/25/18
    I love it, it's beautiful!
    It may have been because my house is brick but it took a little more skill (and a hammer drill)than what we anticipated.

  • 10x10 classic cedar w/ canopy

    by Richard Hennessey of Crystal Beach, FL on 9/25/18
    Looks great. Instructions were good and we assembled it including shade in less than a day. I liked working with them. Communication was vetry7 good.

  • 14x28 classic cedar

    by Will Hardin of College Station, TX on 9/22/18
    The residents love it!
    I spoke with Fred, who I believe is the owner. Let's just say Fred pulled a rabbit out of the hat for me.

  • arched 12x16

    by Paul Tirella of Wilmington, NC on 9/8/18
    Looks awesome, setup was relatively easy.
    The only change I would make is to explain the anchoring kit for concrete. Our contractor thought he'd have to dig a post hole and fill it so we got the posts about two feet longer than standard. The kit came with steel footings to anchor the post to a concrete pad which is what we did after we cut the posts by 24 inches.

  • pavilion + pergola

    by Robin Coots of Reno, NV on 9/6/18
    Absolutely love it ! Best company to work with, great knowledge ! Excellent service !

  • 14x12 classic Red Cedar

    by Christin Hawbaker of Cedaredge, CO on 9/4/18
    we love it!
    This pergola is beautiful and sturdy. It was easy to install. It took 2 men four hours. The directions were clear and the parts were good quality. We looked at several other kits on line and we determined that this was the best quality for the money.

  • 10x14 Classic cedar

    by Kurt Kost of Bountiful, UT on 9/2/18
    went together good. One main beam was warped but I was able to improvise to make it work. It would be helpful if the 2x2's were pre drilled as they have a tendency to crack when installing the screws.
    Your pergola had the best quality at a fair price. Overall I'm very happy with the product. Customer service was excellent. I had a couple of questions the Fred helped me with. Again, product was very good and overall I'm very happy with my pergola.

  • 23x23 w/ 4:12 pitch

    by Ingo Renner of La Jolla, CA on 8/30/18
    The staff and docents at Torrey Pines State Reserve are very pleased with our new pavilion. We needed a large pavilion to house our outdoor nature programs. It is an impressive construction; better than we could've envisioned.
    Visitors praise its good looks all the time.
    Fred at Pergola Kits USA was very helpful throughout the entire process, from ordering to delivery. We thank you for the positive experience.

  • fiberglass 17x14

    by Margrit Valskis of Prospect Heights, IL on 8/25/18
    Everything was as promised. Looks very upscale. Everything was perfectly sized. Fred was a pleasure to work with. Changed pergola from free standing to attached & was so pleasant about change. Out of the ordinary customer service.
    Pergola came extremely well packed. Took a while to unpack, but better than having broken parts which would take time to replace.

  • 10x16 Classic cedar

    by Alejandro Fernandez of Cary, NC on 8/24/18
    Fred was amazing!! he helped with the measures and providing feedback/suggestions that made our decision much easier. As for the product, the pergola is great, the instructions were perfect and the delivery was smooth.
    Superb customer service, excellent product, fast shipment... There are not many companies like this one out there.

  • 14x12 classic cedar wall mounted

    by Duane Smallwood of Otsego, MN on 8/23/18
    We are very pleased and excited at how it completed our home . The perfect gathering place for family and friends to enjoy the afternoons and evenings not to mention sunsets and a adult beverage or two, perfect addition to our outside living .
    The quality of the wood and the fit and finish is exceptionally good. The ease of assembly and the amount of time required for project Completion is absolutely terrific. I highly recommend based on the ease of assembly and quality .

  • 10x16 Serenity Cedar - wall mounted

    by Michael Castorini of Charlottesville, VA on 8/20/18
    We absolutely love our new Pergola USA pergola. It was exactly as advertised. Everything was precut and drilled with easy to follow step by step instructions.

  • 14x16 Red Cedar - Traditional Roof

    by Charles Jacobs of Derby, KS on 8/18/18
    There were a few issues with the materials and some improvements I would suggest that would cost very little and resolve those issues. Overall it was a good experience

  • 14x16 vinyl hip arched/dental

    by Sue Riley of Allentown, PA on 8/16/18
    We are enjoying our new pavilion immensely. We receive compliments on it every time we had a outdoor party.
    It was delivered with all parts and instructions. I was able to get in contact with then factory carpenters who answered a few technical questions before and during the construction process. The fit and finish was excellent.

  • 14x20 fiberglass

    by Ed Smith of Schwenksville, PA on 8/10/18
    We love it. Great website and people to deal with.

  • 13x13 fiberglass with canopy

    by Derek Wirwicz of Merrimac, MA on 8/7/18
    Great quality structure. The company was very easy to deal with. I called them on number of occasions During the ordering process and the people I spoke with were knowledgeable and courteous.
    I would definitely recommend anyone purchasing a pergola are all pavilion do use this company

  • 8x12 Serenity Cedar

    by Scott Clemons of Escondido, CA on 8/1/18
    Beautiful Pergola, simple to construct, less than 4 hrs. Well made

  • 12x16 classic cedar

    by Frances Holloway of Yorktown, VA on 7/27/18
    Love, love,love it. Added hanging plants , large rocks around the perimeter and ground plants in the rock areas. This made my back patio complete. Looks great.

  • 12x12 Classic cedar

    by Katie Bradley of Moyock, NC on 7/21/18
    My experience with Pergola Kits USA was wonderful. Fred was incredibly helpful and we even got lucky due to an expedited order and had our kit in less than a week. I am loving my pergola, it is a great addition to our outdoor oasis.
    It is incredibly well made and pretty easy to put together. Great product!!!

  • 21x21 vinyl gable

    by Steve Gamache of Overland, MO on 7/13/18
    It turn out good. Every helpful with product and engineering,delivering the pavillion

  • 12-6 x 42-8 classic wall mount

    by Estela Cantu of Hutto, TX on 7/10/18
    I love it. It was an easy install, it looks amazing and the price was perfect! The team was extremely accommodating.
    The process was simple, and the product is amazing.

  • western red cedar wood

    by - of - on 7/1/18
    It beautiful and we feel it's a work of art. They were amazing to work with

  • 12x28 Serenity Cedar

    by John Hesser of Glendale, AZ on 6/17/18
    It was a great experience. The product was of great quality. The communication was top rate and when questions were asked, responses were very timely.
    The shipping process turned out to be very good, this was the part I was hesitant about but it was a very good experience with the shipp8ng company. I had custom boxes made for around my posts, and they were handled and built to my satisfaction.
    The size of are pergola overall was 30 feet by 14 feet and the installation went without a hitch! We are very happy with our pergola! The personnel I dealt with at Pergolas Kits USA were fantastic, especially Fred!
    The product quality, material, construction, and staining were top notch.

  • fiberglass custom color 10x20

    by Paula Matson of New Lisbon, WI on 5/27/18
    Absolutely love our Pergolas from Pergola Kits USA!!! We wish we would have went even bigger!! Great Quality!! LOVE LOVE LOVE IT! !
    Terrific company to deal with. Very informative. Customer service was excellent!

  • 16x18 serenity cedar

    by Brad Schlageter of Monclova, OH on 5/27/18
    Fred was terrific. Responding quickly, even on Sundays. We only bought from Pergola Kits because of the comfort we felt dealing with Fred. Overall very strong. Everything that was promised was delivered.

  • 27x27 Fiberglass - Modern

    by Paul Tinney of Frederick, MD on 5/8/18
    Fabulous product, Fred was great to work with. Responsive, available and helpful accessing the design team.

  • 12x22 Serenity Cedar privacy wall

    by Morris Bitzer of Evansville, IN on 5/7/18
    Very well constructed with high quality materials. Has added a nice space to our backyard. Had to work with the team at pergola kits USA to ensure the kit would fit my unique space.
    You should review the layout diagram carefully to ensure it will fit before ordering

  • 12x18 red cedar hip roof

    by Larry Newcomb of Snohomish, WA on 4/5/18
    Here in the northwest, having a covered shelter allows for BBQ'ing even in the off season. This one looks great and is a nice property improvement.
    Fred was a pleasure to work with. I ordered a custom kit and experienced no issues interfacing with their design people. I also have a 450' driveway and Pergola kits made special delivery arrangements for me (at no extra cost)

  • 9x16 Vinyl Classic

    by Donna Quirk of Sewell, NJ on 3/19/18
    Absolutely a wonderful addition to our hone. The easiest company ever to deal with. We bought it to shade our rooftop deck.

  • serenity cedar 10ft square

    by James Tunick of Stowe, VT on 3/14/18
    Love it. It is beautiful. Everything was perfect. Beautiful workmanship.

  • 16x16 vinyl hip roof w/ arched beams 8x8 wolf trim posts

    by Diana Brown of Queen Creek, AZ on 2/6/18
    We really like the design and how the pavillion turned out. Looks great in our backyard by out pool and provides great cover in the AZ heat!
    Very good. Very responsive and helpful.

  • 12x16 arched cedar

    by Ruth Gloria of Yuma, AZ on 1/8/18
    I LOVE my pergola. It was erected last December and I have shared it with my family and friends several times as we celebrate life! I have received nothing but great compliments about it with respect to its beauty and structure.
    It is truly wonderful and very much enjoyed by all who come into my back yard.
    This pergola was brought almost across the entire country as I live in Yuma Arizona which borders California. It arrived in perfect condition with all the necessary pieces intact and fitting perfectly. And that's a wonderful thing, because there was no time to get missing parts as I was having a family reunion (approximately 75 people)just a couple of weeks following it's arrival! I called Pergola Kits as soon as I found the site but it was very, very close to the drop-dead date for delivery. But Fred and his team were able to work with me so that the delivery happen in time to build the pergola. They answered all my questions, (I know nothing about construction, shipping, etc.) and at no time did I feel stupid" for asking. They are truly awesome!"

  • 14x12 classic cedar - freestanding

    by Adam Hopkins of San Jose, CA on 11/11/17
    It fit our needs perfectly.
    It was easy to assemble and all hardware was with the kit. It took two people one day to install.

  • 8x16 classic cedar

    by Ann Pacheco of Lodi, CA on 9/30/17
    great instructions, came with what we needed. So glad we went with you since we needed a custom size!
    really need a forklift to unload, we had 7 guys and not enough muscle still, ended up using all kinds of boards with wheels and what ever we could come up with. The truck driver was very helpful and patient though.

  • 15x12 pavilion - gable roof

    by Carline Tinsley of - on 9/21/17
    We love our pergola. We added a fan and are able to spend more time outside now - the fan helps control insects and adds a light breeze and the roof keeps rain and direct sun out. It has an arched roof that opens up the pergola to the sky.
    We have received many compliments. Many love the redwood (it is a redwood structure) ceiling. Truly lovely.
    We had a local construction company install the kit and add roofing material over the wooden ceiling to make it water tight. it went up quickly with little to no alterations.

  • WRC #2

    by - of - on 9/11/17
    Everyone really likes it, says it adds a cool place to relax. My wife and I are very happy with the way the space has turned out , we are thinking of buying another piece for our pool area.
    Delivery was great , driver was very professional, put it right where I wanted it. Assembly went without a hitch, all the pieces fit very nice and in all it was an easy project.

  • Grand Cedar Pavilion and optional ceiling 14x16

    by Amy Kruger of Grand Forks, ND on 8/28/17
    We just love it. It's just what we were hoping for and I'm so glad we invested in such a structure. Our neighbors have said how distinctive and attractive it. It's so pretty.
    Excellent delivery service. We can't speak much for the assembly, as we hired that out, but they have seemed please with it.

  • arched

    by Beth Destasio of Atlanta, GA on 8/16/17
    It is beyond expectation - love it!!!! !
    The delivery and assembly was fine - well coordinated delivery and good instructions.

  • cedar 10x12

    by Charles W of Stateline, NV on 8/13/17
    Well designed and easy to assemble. EXCELLENT and helpful communication
    Delivery is always a bugaboo. The carefully built wooden crate was demolished when the truckers were through with it, but the pergola parts only had a few blemishes. Fred offered to replace them but I didn't feel they were severe enough to warrant that expense to the company. Assembly straightforward but not without hiccups.

  • 12x18 fiberglass w/ retractable canopy

    by Richard Walker of Hingham, MA on 8/11/17
    We love the pergola and canopy. It has given us the flexibility to use our outdoor space for many additonal hours of the day. We have the option of moving furniture to create an outdoor dining room or living room.
    The pergola gives a refined, finished look to our bluestone patio and we would highly recommend this product. Structurally sound and very attractive.
    The delivery was right on time and very professional. The materials were easy to move and lightweight.

  • 10'4" x 10'4" fiberglass

    by Duke Mihajlovic of Cambridge, WI on 8/10/17
    It's solid and stunning.
    We had not anticipated that the trucking company was unable to unload it. The trucking company held it for us till we could pick it up with a trailer. We hired contractor's to assemble it for us.

  • Serenity cedar w/ retractable canopy

    by Anna Kozlova of Morgan Hill, CA on 8/8/17
    The pergola is absolutely gorgeous!!! Fred was always available to help with a question about product itself, shipment, and installation. It feels like an oasis under the canopy. I got red cedar pergola.
    It is not only beautiful but smells really nice too. Couldn't be happier!! !
    The delivery company was able to unload the pergola without issues. Installation took about two days. I did have additional posts cemented deep in to the ground due to the high winds in the area. Also got the canopy and electrical kit.

  • 11x13 vinyl pavilion open gable

    by Michael Carpenter of Massapequa, NY on 8/4/17
    I think it's very well made. Fred was very helpful on the phone and on the chat. It went together nicely. Seems we're perfect fit. I have shown it to my neighbors and friend and they all said they loved it.
    Delivery had no issues and assembly was very good. We did it with 3 guys.

  • 10x12 vinyl classic

    by Dale Smith of Lewis, DE on 7/30/17
    We have really enjoyed it. It was made of solid material and we expect that it will last many years.
    Our only compliant is that the assembly instructions where not very detailed. The online videos helped some, but there is no attached videos which made it difficult at times. It would have been great to have a little more direction.

  • 10 x 10 x 14 serenity triangle

    by Clarence Johnson of Los Angeles, CA on 7/28/17
    It is fantastic. It is really stunningly beautiful. My friends and neighbors love it. It was a custom triangle design that had to match up perfectly with the footings I installed in advance.
    The pergola was designed well and matched up exactly with the footings. My friends are envious. I had a group over for July 4 of this year. At least 3 of my friends are now planning to install a pergola. I recommended Pergola Kits USA to them.
    Delivery was straight-forward. Assembly was easy. Everything aligned.

  • WRC hip

    by Robert Stellaccio of Spring, TX on 7/22/17
    I like it
    Delivery went well. My friend did most of installation over a 6 week period. For structure this size you need 3 able body guys to do it quickly. Staining took some time. Maybe would have been better to specify stain i wanted (olympic maximum naturale cedartone 6yr warenty) and pay extra for shop to do. Had to dismantle the big 3 board headers in order to reduce weight for handling. Glad we did rooiing ourselves as lifting shingled segments to place would not have been possible. Did not use anchors sent. I had to make footings and used J rodbolts instead. Did not get 4 hurricane straps as expected but OK with that. Certaintly appreciated all the technical assistance provided. Note that a fit up drawing of the hip rafter and ridge would be useful.

  • trated pine

    by - of - on 7/21/17
    Everything went exceptionally smooth! We loved the step by step instructions, very easy to put together! Delivery was excellent

  • Western Red Cedar.

    by - of - on 7/20/17
    Well done. High quality wood and kit components
    Delivery and assembly went very smoothly.

  • fiber glass

    by - of - on 7/19/17
    I am so pleased to have found the Pergola Kits USA website. The information was extremely helpful in making the decision to purchase. The pictures and tools made it so much easier to visualize how it would look in our design.
    Our pergola looks beautiful and completes the look and feel of our patio.
    Delivery and assembly were so smooth and easy. Everything went together as designed in a matter of hours.

  • Three classic pergolas

    by Drew Alexander of Lancaster, CA on 7/15/17
    We were impressed with the engineering and quality. They are truly the centerpieces of our yard. The installation was simple and smooth. Truly amazed at the whole experience.
    Assembly was as straight forward and simple a possible. Instructions were solid and every piece of hardware, fastener's and drivers were included. Delivery was handled pretty well and the drivers were spectacular.

  • Western Red Cedar-

    by - of - on 7/15/17
    It's gorgeous! The structure is sturdy and is exactly proportioned as we requested. Beyond the structure, Fred was fantastic to work with and remained in contact with us throughout the entire process. Everyone loves it!
    I have recommended Pergola USA to many friends!! One couple is actively seeking quotes.
    Assembly was done by my husband and myself! Instructions were clear, pieces marked, and predrilled holes were in perfect alignment!! Please note that I was told this delivery service is no longer used by Pergola USA. Road Runner delivery was detestable. They sent it to the wrong address - wrong city. Then it took weeks for them to correct their mistake and deliver here. On top of everything else, they neglected to contact prior to the delivery. This is no reflection on anyone but Road Runner and I was informed that their services are no longer being used.

  • Western' Red Cedar

    by Patrick Michael of - on 7/13/17
    excellent kit well designed
    shipped in very good condition

  • Western Red Cedar..

    by - of - on 7/13/17
    It is solid. Pretty easy to construct. Made with good quality materials. Everyone is amazed at how nice it looks.
    Delivery took a little longer than expected. Assembly went well.

  • Vinyl

    by - of - on 7/12/17
    Best decision to upgrade the look of our backyard. Everyone loves it!
    Delivery was done well. Assembly was tough as instructions were not clear at all times.

  • Western Red CedarÂ…

    by - of - on 7/12/17
    this was a great move on our part. frames the patio wonderfully
    Perfect. I shocked the world by doing it myself. my contractor wanted $2000.

  • Wester n Red Cedar

    by - of - on 7/12/17
    Looks beautiful in my backyard. Easy to install.
    Delivery was very easy. Truck driver delivered pallet right into my garage for storage.

  • backyard pergola

    by - of - on 7/12/17
    Love the final product. Just what we were looking for. Adds the perfect ambience to our pool setting.
    Delivery was timely and the crew very helpful. Assembly was a challenge even with two craftsmen- instructions were lacking, but got it done nonetheless

  • Serenity triangle, cedar

    by - of - on 7/10/17
    We absolutely love our pergola. It adds great appeal to our yard. We hosted two large parties since it was built and it is the first thing that people have noticed and we have gotten so many compliments! Everyone loves it.
    I have already referred one person to your company and others have been asking as well.
    Delivery and assembly went off without a hitch! The crew was there on time, and got to work immediately. They were pleasant and professional and were done in about 3 or 4 hours! Great work ethic!! A very good experience overall.

  • 10x12 classic cedar

    by Anne Mitsoda of Kenmore, WA on 6/26/17
    I think it's very sturdy and beautiful - it definitely stands out in the yard. Although some might prefer something that gives shade, for me it's absolutely perfect.
    We've twined hops up it that wave in the sun, and little solar fairy lights that gleam at night. It's exactly what I hoped for. While it was being put together - not even completed - a neighbor walking by actually yelled OH MY GOD!""
    aloud, and instantly started asking me where we got it. Now it's together and every person that sees it has given us very variant of it looks great!" under the sun. It's a lot of fun."
    The delivery was quick - I was kept well informed about the timing - and the drivers unloaded and helped me unpack it, even though they were under no obligation to do so. It was a very welcome help!

  • Vinyl classic

    by Kay Jones of Southport, NC on 6/20/17
    excellent purchase and capital improvement to my home. I love the filtered light, it gives an open space some dimension and comfort; created a usable outdoor relaxation area.
    I use that space every single day..perfect for a single woman to entertain drop in neighbors.
    delivery was OK, assembly took a skilled carpenter and myself two full days ... lots of measuring and checking measurement to make sure it was going to attach correctly. Directions were excellent. Amazed with the end result of ordering online and seeing the actual finished product

  • 25 X 16 Serenity Cedar

    by Donna Boeggeman of Pittsburgh, PA on 6/12/17
    We researched Pergola kits and pre- built structures for a full year before deciding on Pergola Kits USA. From our first inquiry to the final delivery, we couldn't have been happier. Fred was so patient and informative with all of our questions.
    We were building a large structure and had many questions. Fred was so helpful and knowledgeable every step of the way. Our finished pergola is absolutely beautiful. The delivery and craftsmanship of the product was perfect.
    My husband built the unit by himself in a litle over 2 days. Our unit was 25 X 16 and went up without a hitch. The attention to detail was evident as he assembled the Pergola.
    We have received many comments from friends,family and neighbors on how beautiful the Pergola looks on our patio. It is not only functional for providing shade, but it is a beutiful addition to our home.
    The quality of the product and the beautiful mahogany finish is perfect.
    We live on a dead end street that is off of another dead end street, so we were initially concerned about the delivery of the pergola. Fred assured us that we wouldn't have a problem. The delivery man phoned us the morning of the delivery with updates on time. The delivery was not only on time, but was completed in less than 20 minutes. The product was packaged properly, water tight and without any missing parts or pieced. My husband has been a tradesman carpenter for 40 years and said the kit was so well put together and thought out that it practically built itself. We couldn't be happier!

  • WRC

    by - of - on 6/6/17
    It turned out better than we had planned. Everything fit together perfectly!
    Delivery was a little hard to nail down, as their third party shipping companies expect you to help unload, or you will have to extend delivery time while they try to find another option. This added a few months on to my order. PLEASE KEEP IN MIND that this was out of Pergola Kit USA's control, and Fred did everything he could to make sure our pergola arrived, after it made it out of his hands. He was a great rep that provided excellent customer service.

  • 22'8" x 7'2" fiberglass wall mounted

    by Charlotte Ording of Key West, FL on 4/3/17
    This was the best decision I've ever made! We have a very narrow deck behind out house. It gets tons of sun which also shines through the french doors into our dining area. Being an old Key West house, there is nothing straight or plumb.
    The deck is a bit narrower at one end. The roof line drops a bit from one end to the other. There were gutters to consider and wall sconces. We had to have a perfect fit because we have a fence on two sides. Yikes! we thought.
    But we gave all this impossible information to Fred and he crafted the perfect pergola. We went with an awning, too, to get maximum shade. It meant we could skip window treatments on the french doors and just pull the outside awning for shade.
    We installed before Hurricane Irma. Our only concession to the storm was to take down the canvas pieces, which is easy to do. The pergola itself was fine. After 2 years, it looks brand new and we enjoy it every day.
    As I mentioned, we discovered measurement differences as we went along and Fred adjusted every time we found another problem. It was simple to do on our part and he was very responsive. The pergola was shipped on schedule. The long pieces are about 25' long, so the crate was long and fairly heavy. The delivery driver wouldn't help unload but we had a handy man and his helper here to get the crates off the truck and uncrate. There were crates to dispose of after. I wish this review would let me share more than 1 photo because the deck is amazing now!

  • Vinyl pavilion hip roof 11x17

    by Dave Farrington of Shohola, PA on 3/20/17
    It's beautiful from top to bottom. From plan through delivery to installation, Fred was on top of it. I recommend this company without reservation.
    Every part went together perfectly. Easy up.

  • 13x20 classic cedar

    by Sean Scanlon of Stamford, CT on 2/7/17
    Seems sturdy, looks great, all who have seen it like it
    I had a carpenter put it up, it took 28 manpower hours to assemble

  • 14-5 x 20-0 fiberglass

    by Marion Morgan of Madison, WI on 1/1/17
    The pergola structure is strong with very clean lines. My family and neighbors LOVE the look of the pergola.
    I matched the color to the house and it really created a feel of the pergola being and extension of the home and provides a lovely outdoor living space.
    The delivery and assembly was smooth. Pergola Kits USA kept us informed of the delivery process and timeline.

  • Classic Premium Vinyl Double Beam 14'x 10' Free Standing

    by Richard Motha of Dartmouth, MA on 12/23/16
    I am extremely pleased with your product. It's absolutely perfectly beautiful. My home is located on a noticeable corner; all the neighbors are very impressed as to how attractive my pergola is.
    The delivery was quite remarkable. It's a good thing I had a large delivery area since the truck was huge & this whole pergola was wrapped in one huge, long, heavy package and with only one man making the delivery, it would have been impossible. But, myself, my sister, and the driver managed to get this incredibly heavy pergola off the truck without damaging it. Assembly went so smoothly; it took a while but worth the time. I had to add extra stabilizing 4 x 4 vinyl covered posts & railings (attached to the front columns)since the wind would cause the structure to move/rock. This pergola was assembled on my 16' x 16' composite deck. There was still movement even though I added additional wood to secure the 4 base bolts. This addition not only stopped the swaying but added a finishing touch"."

  • 18x14 Vinyl gable roof

    by Mike Desrosiers of Indian Rocks Beach, FL on 12/2/16
    Now that it's up, It's great and we use it daily
    The delivery was great. The assembly was dificult with only 3 people. The roof panels needed to be cut to the correct size but once done, the finishing work was a piece of cake. We did damage a couple of vinyl parts to which the company replaced at no cost. The main change I would like to see is the roof panels be a smaller and easier to lift up.

  • Classic Cedar - 12 X 24

    by Lorelei Berg of Troy, MI on 11/21/16
    We are thrilled with the pergola. Well designed and constructed. Because of the large size (12 X 24), we ordered it with 10 foot posts. This gives it a better proportion, and also makes it look quite grand.
    Our pergola serves a synagogue congregation of 300 families. Everyone who sees it is amazed! For those who are familiar with Jewish holidays, our pergola also serves as our sukkah. During Succoth.
    we attach twelve 4 x 8 wood lattice panels around three sides of the pergola and decorate it. It works beautifully for us in this fashion.
    Delivery was excellent. The kit arrived with the wrong size posts, and Pergola Kits USA expedited shipment of replacement posts. Otherwise, all components were present and correct. Instructions were clear. My one suggestion would be to include a photo showing how to install the return beams. It took us a while to figure it out!

  • 16x16 arched

    by - of - on 11/9/16
    We were specifically looking for an arched roof and so we are happy to find this one. Everyone loves it.
    The delivery was a little difficult since we have a curved/sloped driveway. We ended up breaking all of the boxes down and walking all of the pieces up the driveway.

  • 28x19 Vinyl classic pergola wall-mounted

    by Jody Sheldon of Porter Corners, NY on 11/5/16
    I was amazed at how wonderful this company was to work with. Fred was very prompt in his email responses and wonderful about making the changes I requested.
    we wanted as much shade as possible so Fred suggested using the larger slats. What a great recommendation. Overall an amazing experience and product.
    We love our pergola. We were able to easily hang curtains and lights from the structure. It does an amazing job providing shade and looks beautiful.
    I have given many different people the website address for the company because they loved our pergola so much. People say that it makes it look like we have a huge room on the back of the house. They like the idea of no maintenance as well.
    The product was shipped on time and provided amazing assembly instructions. I had a local contractor assemble it and he stated that it was very easy to do because of the instructions. The pictures in the instruction booklet and hand written notes made it dummy proof. It definitely takes the number of hours stated to assemble. Fred was fantastic to work with. One of the pieces came damaged and he had a new piece sent out immediately at no charge.

  • 14x14 Serenity Cedar

    by Eugene Schend of Kenosha, WI on 10/27/16
    I am very pleased with the Pergola I ordered. It was a very wise choice and have no regrets. My only concern is with the treated red cedar. I ordered the option to seal the wood at the factory rather than sealing and treating the wood myself.
    Now 10 months later the wood has faded and I have to seal the wood again. My expectation was that the sealer would have lasted longer than 10 months. I also have one rafter (2x6)that is warped when I assembled the Pergola.
    I receive many compliments on my Pergola. The aesthetics, form and overall appearance are quite impressive.
    The delivery was exceptional. I was very impressed with the packaging and delivery. The packaging actually exceeded my expectation. The assembly was quite smooth, with the exception of one warped rafter. The instructions are spot on.

  • Cedar Pergola Kit 10 x 16

    by Mark Oveson of Louisville, CO on 10/7/16
    Easy to build and nicely thought out. Looks custom; you would never know it's a kit. Lots of compliments from neighbors and passers by.
    Very difficult to unload. The FedEx Freight guy had no idea how he was going to get it off his truck. We had to be innovative and managed to slide it out without breaking anything, but it took a big floor jack and some significant time. At one point the driver was determined to take it back to the freight depot and make me pick it up there. Assembly was easy, and everything went together as expected. I was short a few screws for one or two items, but I made do with screws I had around the garage. The only quality concern I have is with the decorative footers. The footer cap pieces were a few degrees off of 45, so they didn't come together very well. And they were quite a bit too long, which resulted in a significant gap between the cap pieces and the posts. Overall very happy with the product.
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