Reviews

Our pergola is perfect- every part of the process (except the actually building of it) was a breeze. The instructions included for our pergola were for a different size and made things difficult in the beginning.

It was also a three person job, minimum: pergola kits USA said two.

We had a great experience with Pergola Kits USA.... They were super fast and did great work. At the time of this review we have had our pavilion (18x28) since the end March 2020.

timely delivered, very professional installation service, excellent quality

We love it! It took two men without experience about 6-7 hours to set up.

I am thrilled with my pavilion. Both the customer service and the final product exceeded my expectations.

It is outstanding, we love it. Looks great in our backyard, a show piece for sure! !

Fred was the best. We customized some in ground post hardware to account for my very high winds location and very long span without the need for a middle post which would obstruct my $1M view.

Purchase was very easy. Communications coordinating shipment was great. Assembly was easy, was able to assemble it by myself with just a little assistance from my wife. Total assembly time was about 6-8 hours over about a 2 day period.

Extremely well built, worth every penny. Nothing but compliments from family and friends. Would highly recommend!

Great product at a great price with superior knowledge. Installed easy.

Heavy duty and stands up to serious high winds !!!!

Great to work with in all communications and very accommodating to my companies custom specifications and customers needs Excellent delivery and packaging !!!!!

High end in all aspects, Will do business again !!!!!

We installed our pergola about a year ago. The delivery and assembly went without issue and we are very happy with the results. The pergola is holding up nicely, and we are enjoying the time in our expanded outdoor living space.

Love the Pavilion. We've hosted several parties and even a wedding under our Pavilion.

When the customer purchase both pavilion and pergola needs to have better instructions from the company.

Wonderful quality and customer service, this absolutely exceeded our expectations!

Love my pergola! It is beautiful the specs I wanted, and could find from other pergola companies. Customer service has also been excellent with post sales questions.

Our pavilion was delivered as a kit and went together quite easily. Took my wife and I a few days to complete working at a slow, careful pace. It is vey sturdy and looks great in our backyard.

Great product and great company to work with. Thanks !!

Great stuff, no complaints

Beautiful pergola

Got the Western Red Cedar stained charcoal. Have a nice shaded area on my patio for a tv and seating. Very pleased with the service and product.

Great experience I purchased a 16X16 vinyl pergola with a metal roof. I only wish I had used them for installation, I struggled finding a decent contractor to install in the Florida heat.

Great product use them for install also, their install price is less than a local contractor.

We bought the Grand Cedar Pavilion and could not be more pleased. The pavilion was easy to install and looks great.

The product was meticulously fabricated, the customer service was unbelievable... my contractor was so impressed with the overall project that he wants to order one for himself!

The product went up great but this year yellow jackets have attacked the wood on top and have taken off the stain it's a mess

This project was everything that I ordered and excepted. The design & material quality's are spot on. Working with Fred was professional, and enjoyable through out the entire build. Thanks Fred & Pergola Kits of America.

My pergola is beautiful. Fred and his team were wonderful to work with! Great quality! I highly recommend them.

See pic. Simply awesome. Just as advertised, Easy installation, everything fit as designed. Great addition to my property.

Entire process went great and everything sent in a complete package.

We love our pergola. Our landscaper put the kit together for us and said it was super easy. Two men put it together in a day. No need to recut or adjust anything.

It's been up now for a full year and still looks beautiful. No shrinkage, no warping.

Pavilion was just what we were looking for. Love everything about it, looks great. We get many compliments on it!

Although there was some confusion during product delivery, the problem was taken care of quickly and our pergola went up without a hitch! The fit and finish was excellent and the follow up customer service was very good as well!

This was a unique build as we had to tie one side of the pavilion into an existing flat roof. Since this was going to be 3' taller than standard, we decided to go with an 8X8 build. It is BEEFY.

Every time I enter the pavilion and the aroma of cedar hits me and I see this massive beautiful structure I can't help but smile and instantly relax. What an incredible space!

it's great.

Fred was a pleasure to work with, everything went smoothly and the pergola looks amazing. We get compliments on it all the time. Thanks!

We wanted to extend our outdoor living space. We chose Pergola Kits USA because you customized the size at an affordable price.We are thoroughly please with how the kit was delivered and the quality of cedar! It is beautiful!!

It took 4 men, only 7 1/2 hours to build our 26'x12' pergola. Appreciated everything (except tools) being included in the kit.

We love our pergola! We purchased a large 14 x 16 cedar pergola and it is everything we wanted. Quality is excellent and it looks amazing. We are very happy with it.

We are very much liking our pergola. My contractor expressed how well made it is

Very good. I am a general contractor and this was a pergola included on my last project. Would absolutely recommend and use again.

Purpose was to provide partial shade for a back patio. The pergola looks great and is a terrific addition to the house. I was very pleased with the service and attention toward getting the custom design that fit my needs.

Wished the directions were better. and everything was labeled from top to bottom.

Love the pergola! It is a great addition to our patio and improves the look of our backyard.

Everything we expected and more

Mitch was great. He helped get the kit to me without any problems. Quality product. Easy process from design to production.

Great product. Needed at least three people to assemble it, but overall very pleased. Great communication through out the process and delivery

I love my new pergola! I searched and compared companies and pricing for months before making my decision and I know that I have received a high quality product for the best price.

Dealing with everyone at Pergola Kits USA was exemplary from the informational stage to the delivery. I would highly recommend them

We purchased this for a customer. Great Design, quality materials, and helpful customer service. One piece was broken during shipping, called and replacement was sent right out.

Beautiful pergola. Loved my experience. Thank you

Fred was amazing. I called him many many times and he answered all of my questions patiently. He was also very helpful in talking about various ways in which the base of the pavilion legs can be built. Very happy with it.

Happy with both the support we received and the quality of the product. Updated our deck and provided additional shade. Pergola Kits USA was easy to work with and helpful in determining the best kit to choose.

We are loving our pergola and cannot imagine our deck without it. Best decsion ever.

Love it!

My pergola was exactly as I expected. Pergola Kits was very responsive and accommodating. This team clearly takes pride in their work.

It is refreshing to communicate with people who really understand their products and processes and can dial in a custom solution at a competitive price.

We are greatly enjoying our Pergola. Neighbors and friends alike have all given us kudo's on it. We have had people drive by and give thumbs up also.

A structure for shade, dining, and providing an interesting landscape feature to complement other hard landscaping The pergola we bought is well-designed and stunningly beautiful.

The craftsmanship and structural detailing by the Amish family is noteworthy. The pergola kit was easy to assemble (by 4 individuals), despite the size of the roof sections. Altogether, the pergola we purchased was an excellent choice.

I love it, it's beautiful!

Looks great. Instructions were good and we assembled it including shade in less than a day. I liked working with them. Communication was vetry7 good.

The residents love it!

Looks awesome, setup was relatively easy.

Absolutely love it ! Best company to work with, great knowledge ! Excellent service !

we love it!

went together good. One main beam was warped but I was able to improvise to make it work. It would be helpful if the 2x2's were pre drilled as they have a tendency to crack when installing the screws.

Your pergola had the best quality at a fair price. Overall I'm very happy with the product. Customer service was excellent. I had a couple of questions the Fred helped me with. Again, product was very good and overall I'm very happy with my pergola.

The staff and docents at Torrey Pines State Reserve are very pleased with our new pavilion. We needed a large pavilion to house our outdoor nature programs. It is an impressive construction; better than we could've envisioned.

Visitors praise its good looks all the time.

Everything was as promised. Looks very upscale. Everything was perfectly sized. Fred was a pleasure to work with. Changed pergola from free standing to attached & was so pleasant about change. Out of the ordinary customer service.

Fred was amazing!! he helped with the measures and providing feedback/suggestions that made our decision much easier. As for the product, the pergola is great, the instructions were perfect and the delivery was smooth.

Superb customer service, excellent product, fast shipment... There are not many companies like this one out there.

We are very pleased and excited at how it completed our home . The perfect gathering place for family and friends to enjoy the afternoons and evenings not to mention sunsets and a adult beverage or two, perfect addition to our outside living .

We absolutely love our new Pergola USA pergola. It was exactly as advertised. Everything was precut and drilled with easy to follow step by step instructions.

There were a few issues with the materials and some improvements I would suggest that would cost very little and resolve those issues. Overall it was a good experience

We are enjoying our new pavilion immensely. We receive compliments on it every time we had a outdoor party.

We love it. Great website and people to deal with.

Great quality structure. The company was very easy to deal with. I called them on number of occasions During the ordering process and the people I spoke with were knowledgeable and courteous.

I would definitely recommend anyone purchasing a pergola are all pavilion do use this company

Beautiful Pergola, simple to construct, less than 4 hrs. Well made

Love, love,love it. Added hanging plants , large rocks around the perimeter and ground plants in the rock areas. This made my back patio complete. Looks great.

My experience with Pergola Kits USA was wonderful. Fred was incredibly helpful and we even got lucky due to an expedited order and had our kit in less than a week. I am loving my pergola, it is a great addition to our outdoor oasis.

It is incredibly well made and pretty easy to put together. Great product!!!

It turn out good. Every helpful with product and engineering,delivering the pavillion

I love it. It was an easy install, it looks amazing and the price was perfect! The team was extremely accommodating.

It beautiful and we feel it's a work of art. They were amazing to work with

It was a great experience. The product was of great quality. The communication was top rate and when questions were asked, responses were very timely.

The shipping process turned out to be very good, this was the part I was hesitant about but it was a very good experience with the shipp8ng company. I had custom boxes made for around my posts, and they were handled and built to my satisfaction.

The size of are pergola overall was 30 feet by 14 feet and the installation went without a hitch! We are very happy with our pergola! The personnel I dealt with at Pergolas Kits USA were fantastic, especially Fred!

The product quality, material, construction, and staining were top notch.

Absolutely love our Pergolas from Pergola Kits USA!!! We wish we would have went even bigger!! Great Quality!! LOVE LOVE LOVE IT! !

Fred was terrific. Responding quickly, even on Sundays. We only bought from Pergola Kits because of the comfort we felt dealing with Fred. Overall very strong. Everything that was promised was delivered.

Fabulous product, Fred was great to work with. Responsive, available and helpful accessing the design team.

Very well constructed with high quality materials. Has added a nice space to our backyard. Had to work with the team at pergola kits USA to ensure the kit would fit my unique space.

You should review the layout diagram carefully to ensure it will fit before ordering

Here in the northwest, having a covered shelter allows for BBQ'ing even in the off season. This one looks great and is a nice property improvement.

Absolutely a wonderful addition to our hone. The easiest company ever to deal with. We bought it to shade our rooftop deck.

Love it. It is beautiful. Everything was perfect. Beautiful workmanship.

We really like the design and how the pavillion turned out. Looks great in our backyard by out pool and provides great cover in the AZ heat!

Excellent product

I LOVE my pergola. It was erected last December and I have shared it with my family and friends several times as we celebrate life! I have received nothing but great compliments about it with respect to its beauty and structure.

It is truly wonderful and very much enjoyed by all who come into my back yard.

It fit our needs perfectly.

great instructions, came with what we needed. So glad we went with you since we needed a custom size!

We love our pergola. We added a fan and are able to spend more time outside now - the fan helps control insects and adds a light breeze and the roof keeps rain and direct sun out. It has an arched roof that opens up the pergola to the sky.

We have received many compliments. Many love the redwood (it is a redwood structure) ceiling. Truly lovely.

Everyone really likes it, says it adds a cool place to relax. My wife and I are very happy with the way the space has turned out , we are thinking of buying another piece for our pool area.

very good quality. easy to assemble.

We just love it. It's just what we were hoping for and I'm so glad we invested in such a structure. Our neighbors have said how distinctive and attractive it. It's so pretty.

It is beyond expectation - love it!!!! !

Well designed and easy to assemble. EXCELLENT and helpful communication

We love the pergola and canopy. It has given us the flexibility to use our outdoor space for many additonal hours of the day. We have the option of moving furniture to create an outdoor dining room or living room.

The pergola gives a refined, finished look to our bluestone patio and we would highly recommend this product. Structurally sound and very attractive.

It's solid and stunning.

The pergola is absolutely gorgeous!!! Fred was always available to help with a question about product itself, shipment, and installation. It feels like an oasis under the canopy. I got red cedar pergola.

It is not only beautiful but smells really nice too. Couldn't be happier!! !

I think it's very well made. Fred was very helpful on the phone and on the chat. It went together nicely. Seems we're perfect fit. I have shown it to my neighbors and friend and they all said they loved it.

We have really enjoyed it. It was made of solid material and we expect that it will last many years.