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Reviews

  • quality pergola

    by GJM of - on 8/22/2022
    Quality product. Had a contractor install it. Pergola was very well protected in shipment with heavy wood crating.
  • 12'8" x 16'8" Serenity Cedar Pergola

    by Sam Stewart of Bentonville, AR on 8/19/2022
    A great experience start to finish! Super helpful (and patient) sales people helped me order everything just right. The delivery came surprisingly close to the initial estimate.
    The hardest thing was building the pergola, but it wasnÂ’t so bad once I had some friends over for some beers.
  • 16x20 Serenity Vinyl Pergola

    by Dean Soares of Elizabeth, NJ on 8/21/2022
    Great product good quality over all Installation was straight forward and the service was good
  • 12x14 Serenity Cedar Pergola

    by James Robinson of Palm Coast, FL on 8/19/2022
    Fantastic product. Arrived ready to assemble. Took 3.5 hrs with 2 people. Great customer service.
  • 22x17 PT Pine Gable Wall-Mounted Pavilion

    by Bren Wade of Cocoa Beach, FL on 8/21/2022
    I purchsed a custom PTP pavillion that attaches to my concrete block home in Cocoa Beach, FL. You can see photos on this website.
    Because of the custom nature of the project, there was a lot of back and forth and PKUSA was very good about communicating with me. The delivery came exactly when they said it would and that guy was a true professional.
    So, the parts delivered did not exactly match the packing list/parts expected and I will say that sorting through what was delivered and trying to identify what each one was a process.
    PKUSA was very good about helping me sort out what I had vs what I should have. Again, this was a custom project. The lumber was some of the nicest wood I've aver worked with - you would never find stuff this nice at L0w&s or H0m& D&p0t.
    If you are doing this yourself, Get a good crew together to help. The other thing we did was paint the peicese we were going to paint prior to the build.
    Let me just say this - we absolutely LOVE hanging out under this pavilion! I have added a mini-fridge and counter top and big screen TV, and we are out there for coffee in the morning, lunch at noon and cocktails at sunset.
  • custom structure

    by - of - on 8/19/2022
    The custom pergola we bought met all of our expectations. It was well made. All pieces for assembly were present. The color we picked was just right. And importantly, a friend and I erected/assembled it...
    it took a bit of time to do so, but it went together perfectly. I would do it all over again.
  • Five stars

    by - of - on 8/20/2022
    The kit is well package and easy to follow the assembly instructions. Everything needed is included in the kit. I'm very pleased with the results. The folks at Pergola are very professional and courteous.
  • 22x18 Classic Cedar Pergola

    by Jack Prock of Auburn, CA on 8/20/2022
    Pergola went together in a few, and was able to put together by myself. Looks great.
  • 15x17 Cedar Lean-To Pavilion

    by David Williams of Fife, WA on 8/19/2022
    I have mixed feelings with the pavilion. The kit was easy to install and it is beautiful, but the center is sagging. I'm thinking about adding some posts to the center to help support it.
  • 10x24 Classic Vinyl Pergola

    by Winnifred Warner of Cedar City, UT on 8/19/2022
    We love our Pergola! The service was very good, from the time we placed the order, through delivery. Instructions for putting it together were very clear and easy to follow. It has really enhanced the look of our backyard!
  • 12 x 12 Classic Cedar Pergola

    by John Randell of Alameda, CA on 8/20/2022
    We are very happy with our pergola it looks great. The cedar is beautiful and was in perfect shape when we unpacked for assembly. The instructions where awesome and easy to follow and I believe your employee's where in the illustrations.
    The kit was shipped with a full quart of matching stain which will be nice for next year to restrain. We ordered our kit prestained.
    the hardest part of the entire build was putting in the footers to anchor the unit
  • 10x12 Serenity Cedar Pergola

    by Ryan Davis of Mint Hill, NC on 8/19/2022
    Excellent experience with delivery, installation and sales communication. I was very surprised how well everything was handled logistically and how easy it was to put together.
    We opt'd for the extra windproofing mounts and were very happy with materials and installation.
  • 11x13 Classic Cedar Pergola

    by Kathy Behnken of Rocky Point, NC on 8/20/2022
    We love our cedar pergola. We replaced an old treated pine one that became more maintenance than it was worth.We stained/sealed it before we put it up. Took 2 old guys (65+92) about 8 hours ,most of that was getting the posts in and level.
    Instructions were perfect.It still smells nice. We added a trellis on the side.Delivered into our garage by a really nice man with a fabulous trailer that moved it where he wanted it.
  • 8x12 Cedar Gable Pavilion

    by Robert Jacobs of Paso Robles, CA on 8/20/2022
    The pavilion arrived on time and as promised. I am very impressed with the product fit, finish and wood quality. I would certainly purchase another product from Pergola Kits USA if the need presents itself.
    Customer service and follow up was excellent.
  • 12x14 Cedar Gable Pavilion

    by Jenny Baxter of Concord, CA on 8/19/2022
    We absolutely love our new pavilion. From the design to the finish, it is perfect. The staff were very helpful with any questions we had and delivery was flawless. We'll absolutely be recommending pergolakitsusa.com to all our friends and family.
  • wonderful

    by KZ of Glasgow, MT- on 8/19/2022
    I purchased my 14 x 14 pavilion in the summer of 2021.
    It was a wonderful experience working with this team of professionals! I live in Montana,
    so it was quite a feat getting it all the way to my home! Everyone took the time to make sure that everything was correct and to my liking before it was shipped, down to every detail.
    Since it arrived in the fall, we decided to wait to put it together in the spring. We had a contractor construct it for us, and assembly went very well. They were quite impressed with the quality of it.
    We will get many years of enjoyment out of it! We love it! This company is top notch!
  • 10x14 Classic Cedar Pergola

    by C.J. Ancira of Sealy, TX on 8/19/2022
    This was a wonderful experience and can't tell you how much I LOVE the pergola. It is exactly what I wanted, is beautiful and arrived earlier than I expected. Which was great. Everyone was lovely to work with.
    The communication and attention to detail was perfect.
  • great experience

    by - of - on 8/22/2022
    Overall a great experience Thomas St. Jean and Alyssa Moreno were both extremely helpful . Pavilion install went well - no issues at all.
  • wood structure

    by smd of - on 8/20/2022
    The pergola was perfectly crafted and went up to perfect square and balance. We got extra stain and the wood has preserved nicely. It has provided nice shade with the addition of a shade sale underneath and curtains in our windy back pool deck
  • 14x12 Fiberglass Freestanding

    by Arthur Gardes of Metairie, LA on 8/22/2022
    I chose the fiberglass version because I wanted the lifetime warranty offered. I worked very closely with Fred along the way and he was great.
    He helped me select all of the aspects that I wanted and even helped with the special foundation that we needed down here in New Orleans because our soil is so bad.
    The kit arrived quicker than I thought and my contractor used the easy to follow step by step directions and was able to erect in only one day.
    It is absolutely beautiful and is the focal piece of my complete renovation of my backyard which we turned into a New Orleans French Quarter courtyard. I have received many compliments on it from friends and relatives.
    If you're in the market for a pergola, I HIGHLY recommend dealing with Pergola kits USA and particularly Fred.
  • structure

    by - of - on 8/22/2022
    We were extremely happy with all aspects of the buying procedure. Everyone did an awesome job on making sure everything was correct.
  • 10x16 Classic Cedar Pergola

    by Karl Nussbaum (Jenny McNutt) of Craryville, NY on 8/22/2022
    We love the Pergola - and we loved working with Pergola Kits USA! Everyone was incredibly helpful and responsive. We totally recommend PKU!
  • well packed

    by - of - on 8/22/2022
    High quality product, packing was well done and easy to unpack for the build.
  • 8x14 Cedar Lean-To Pavilion

    by Hank Simmons of Marysville, WA on 8/19/2022
    we love the pergola. Shade in the heat, shelter in the rain and privacy from the neighbors. Easy to erect, everything fit very well. Even I could understand the instructions.
  • 12x12 Cedar Lean-To Pavilion

    by Steve Guernsey of Brazil, IN on 8/19/2022
    The shipping was the best I have ever had. Very well packaged and the driver put the entire kit exactly where I needed it. The overall quality is excellent and it looks great. Two of us built the kit with no problems. Huge thumbs up all around.
  • 12x16 Cedar Lean-To

    by Larry Clift of Richmond, KY on 8/19/2022
    We love our pergola. The kit quality and materials were top notch. Delivery and phone support were also very good. I am enjoying the shade from our pergola as I write this review. Our brick patio is much more enjoyable with the shelter and shade.
    I would definitely recommend this pergola kit.
  • 10x20 Cedar Lean-To

    by Gregory Osborne of Damascus, OR on 8/19/2022
    The pavilion was easy to build and is beautiful. Everyone that has seen the finished product comments on how much they like it. I have recommended this to several neighbors.I would love to have some side panels for additional use in winter months.
  • perfect for our patio

    by A.T. of - on 8/22/2022
    The PERFECT structure to compliment our modern patio design. Beautifully crafted! Highly recommend!
  • 12x16 Cedar Pavilion

    by Steven Crossman of Enoree, SC on 8/19/2022
    We love our pavilion and enjoy relaxing on our swing bed. Since these photos were taken, we added Mosquito Screen Curtains. They keep the wasps from building nests and the mosquitos from attacking in the evenings.
    The delivery was great- everything was packaged well. There was no damage to any of the pieces. I contracted for extra joists for the swing bed and they fit well.
    The assembly was a bit of work, especially trying to fit the roof panel on the side closest to the house. It definitely takes a few guys to do it. I recommend getting someone with some building experience to help with the assembly.
    Amos was very helpful in answering all of my questions.
    Overall, I highly recommend doing business with Pergola Kits USA!
  • 14x32 Cedar Lean-To Pavilion

    by Jessica Kelly of New Castle, CA on 8/19/2022
    We love our pergola! It has given us so much shade for our pool area where our family and friends can relax and hang out!
  • 10x10 RS Cedar Lean-To Pavilion

    by Berry Ives of Albuquerque, NM on 8/19/2022
    This pavilion kit is very high quality. I got it with the privacy wall on one side. It was difficult to get the last of the 3 panels making up that wall in place due to too tight tolerances, but once we got it in it looked terrific, very tight.
    Two corner braces had to be returned because they were the wrong ones, but the replacements were FedExed with no need to return the wrong ones. These folks stand behind their products.
    The shipment was on a long palette which was placed precisely where I wanted it alongside my driveway. It took two 70+ guys with some project experience about 3 days to finish the assembly.
    You will need a rotary hammer drill and an impact driver as well as a power screw driver. After installation on a concrete slab, I had the slab surfaced with a beautiful patterned Spanish porcelain tile (weather proof).
    I am extremely pleased with the final result. The pavilion is placed very close to my house so it serves also as a porch to my side door. You need about 18" of space between the posts and the house to allow space for use of power tools.
    Highly recommended if you are up to the work.
  • 12x12 Cedar Pergola

    by Gordon Sands of Foxboro, MA on 8/19/2022
    What are a wonderful experience and very easy to assemble
  • 16x18 Cedar Gable Pavilion

    by Mike Whitman of Wellesley, MA on 8/23/2022
    Fantastic experience all around! We've had our 16x18 cedar pavilion for about a year now, and everything about it is great.
    It is the centerpiece of our outdoor living area in our backyard, we use it every day, and the entire family absolutely loves it.
    I attached a gas heater to one of the beams and had a fireplace built at one end of the pavilion to enable year-round enjoyment and a wonderful atmosphere for friend gatherings or family time.
    In the age of working from home it's a great spot to use for a change of scenery and to be outside while working. We can be under it enjoying the outdoors without worrying about rain, the heat of the sun, or the glare of the sun on laptops.
    It's our new favorite place to watch TV, eat dinner, and hang out. Everyone who sees it is amazed and thinks I hired an architect and had it custom built. Several people have ordered from PergolaKitsUSA as a result of seeing our pavilion.
    The team at PergolaKitsUSA was fantastic from sales, to post-sales support, to delivery.
    PergolaKitsUSA was great to work with in customizing the dimensions (the dimensions of my pergola are not a standard in the dropdown menu on the site) and configurations.
    Additionally, my town required a permit for the structure that required engineered drawings stamped by an engineer certified in my state.
    PergolaKitsUSA engaged with an engineer on my behalf and had the drawings turned around quickly for a reasonable additional fee. Delivery went smoothly. The driver was very courteous and helpful.
    He pulled the truck into my backyard and placed the pallet directly next to the worksite.
    While I did not assemble the pavilion myself, I observed the carpenter and his helper assemble it, and from watching and speaking with him, assembly was straightforward with perfect cuts, lengths, pre-drills, and instructions.
    I am confident that with appropriate time and patience, two handy people can assemble the structure. Cedar is a great wood for the outdoors, and the materials used seem to be excellent (no issues a year in).
    I highly recommend investing in a pavilion and working with PergolaKitsUSA!
  • Custom Vinyl order and canopy

    by Joseph DeFranco of Bradley Beach, NJ on 8/21/2022
    working with your team was one of the best experiences I had in purchasing a high ticket item. I wanted a unique/custom item (2 headers on 2 walls), 16' span and a canopy running parallel to the structure.
    We worked out all the details over the phone. The measurements were exact, the shipping was on time and the quality to price ratio was great. I would recommend your company (in fact I have) to anyone looking for a quality pergola.
    I cannot comment on the installation as I did that myself.Thanks again for paying attention to details. It shows in the product and all around experience.(*) I have other pics of the installation process as well.
  • 9x16 Serenity Vinyl Pergola

    by Brian Majeres of Le Mars, IA on 8/19/2022
    We totally LOVE our pergola!!! It's a beautiful addition to our backyard. The construction of this pergola is perfection. Our contractor plan s to add one to his backyard and pool area next year!!!
  • 10x14 Cedar Traditional Pavilion

    by Karen Irby of Swartz Creek, MI on 8/19/2022
    The first pavilion was such a great experience, and it was such high quality, we bought another one to go on our pool deck. It is wonderful to be able to leave them up year round in our Michigan winters.
    Each time there were small hiccups" in material sent, but a phone call and/or email and it was taken care of immediately. Even on a Holiday one time."
    Fred is wonderful to work with and we have recommended Pergula usa to several friends who have admired both of ours.
  • 12x14 Modern Fiberglass Pergola

    by James Dixon of Canal Winchester, OH on 8/22/2022
    The pergola is just what we wanted for our new patio. Facilitating the receipt of the product was interesting, as we were not expecting such a large crate.
    Be prepared! The assembly was done by the patio contractor, and they had no experience with this style of pergola. As such, the printed instructions were a bit vague when it came to anchoring the pillars.
    After more than a year of planning, permit delays, contractor delays, and weather delays, our pergola is now up, and our patio is complete. We love being able to enjoy the summer's gentle breezes while being shaded from the sun's rays.
    Our experience with your company was wonderful. When we had questions at the time of ordering, your staff was responsive and informative. When we needed guidance during its construction, the staff's promptness kept us from a further delay.
  • 20x14 Vinyl Gable Pavilion

    by Regina Klein of Egg Harbor Township, NJ on 8/27/2022
    I have no idea what my pavilion was made of. it was made of. Why, you may ask would I not concern myself with the materials.
    It's because I completely trusted Amos to do the right thing for me and he did! I knew I made a super wise decision when I chose Pergola Kits for my Pavilion and I have had no regrets. It is absolutely wonderful.
    The team that came to my home for installation was so well organized, efficient and professional. That put it up in no time.
    My friends and family love it !!
  • 13'6"x18 Serenity Cedar Pergola

    by Micki Cooney of Fort Wayne, IN on 8/23/2022
    Our pergola is amazing. We knew we were going to love it but we had no idea how much. It was really easy to put it together following the instructions. It definitely requires some extra hands because it was heavy, but it went together super easy.
    ItÂ’s everything we had hoped for and more and we have been recommending this company to everyone since.
  • 10x16 Serenity Cedar Pergola

    by Robert Thorp of Conroe, TX on 8/24/2022
    We purchased a stained 10X16 pergola with 8 foot posts and standard rafter spacing and post bases. The lead time was quoted as 12 weeks and it arrived right at 11 weeks.
    Ours was shipped by shop truck to Houston, TX and the driver was able to place it squarely on 1/2 of our driveway. I unpacked, relocated and drilled the post anchors in an hour or so the first evening.
    The second day I started at 8 am and stopped at noon and completed the frame. The second day I was able to finish the rafter lattice work and complete the project.
    One of the post bases was damaged in shipping, I sent an email along with pictures and the replacement arrived early the following week. Overall the product is quality materials and construction throughout.
    There are other options available and I did quite a bit of research before this purchase.
    I would recommend this company because it is quality materials and construction and moderate price and the company was easy to deal with and customer service was very good.
    Rob
  • 14x14 Grand Cedar Pavilion

    by Bryan Fulkerson of Anneta, KY on 8/19/2022
    Kit arrived complete - great fit and finish. We have enjoyed it extensively with plenty of compliments. Great investment!!!
  • 16x14 Classic Cedar Wall-Mounted Pergola

    by Dick Rogers of Dayton, WA on 8/27/2022
    The pergola we purchased is excellent. It has done exactly as we wanted by cutting down the sun and heat reflection off our house. Well made and very nice looking.
  • 10x16 Modern Fiberglass

    by Ben Newhouse of Grinnell, IA on 8/19/2022
    We absolutely love our pergola. We get tons of compliments about it each and every day.
  • High quality product

    by - of - on 8/19/2022
    High quality product. Had a local contractor assemble with no problems in one day. Holding up to elements great.
  • 14x20 Fiberglass Freestanding with Infinity Canopy

    by Arthur Geyer of Groton, CT on 8/24/2022
    This pergola was a great purchase, well built and painted exactly as we requested. The directions were well written and explained, which made the assembly by my wife and myself simple. I would recommend this company and there pergolas to anyone.
    I live within a couple hundred feet from the ocean and this pergola has been able to withstand all that the New England weather has thrown at it without any issues at all.Art G.
  • 10x20 Cedar LeanTo Pavilion

    by David Arvay of Saratoga, CA on 8/19/2022
    Very impressed with our Pergola Kits Lean-To Pavilion, working with the team through the ordering and delivery process was a breeze.
    I assembled the Pavilion mostly on my own needing some help to get the cross beams installed, everything went together perfectly. Impressed with the last mile delivery as the team had a fork lift to move the material off of the truck into our yard.
    Have recommended Pergola Kits to family and Friends.
  • 14x16 Grand Cedar Pavilion

    by Mark Davis of Denver, NC on 8/19/2022
    Very happy with the quality fit, timing and shipping. I would highly recommend Pergola USA to any of my customers.
  • 14x24 Fiberglass Freestanding Pergola with Infinity Canopy

    by Geri King of Fresno, CA on 8/19/2022
    Our pergola has been up for over a year now. It was a large project utilizing the all fiberglass material factory painted. We also purchased the sun screen kit. While not cheap, the materials are first rate and the paint job was excellent.
    We had to use the heavy steel posts inside the fiberglass columns which take more time to level and manage, but again, that's the trade off for having a large project with only four columns instead of six or eight.
    Overall, we are very happy with the product and how things turned out!
  • 10x20 Classic Cedar

    by Richard Williams of Sparks, NV on 8/19/2022
    Absolutely blown away with our pergola. Delivery was simple. They unloaded the crate in our driveway. Putting it together only took 2 days by myself for a 10x20.
  • Love it

    by - of - on 8/19/2022
    I love my pergola. It adds such beauty and value to my home. I receive compliments very often. I am very happy with my purchase.
  • 11'4" x 13'4" Vinyl Newport Pergola

    by Eric Plotkin of Lombard, IL on 8/19/2022
    We love our pergola from Pergola Kits USA. The buying process was very easy and Fred was super helpful in the process. Installation took about half a day and it is now the perfect addition to our backyard.
  • Thank you

    by - of - on 8/19/2022
    Once I received my Pergola went to get the great support that I received from the Pergola office was outstanding
  • Looks very nice

    by - of - on 8/19/2022
    It was challenging getting the correct parts to have it installed. An additional shipment had to be sent and next got delayed by several months. The PergolaKitUSA team was very helpful and worked hard to resolve the issues we faced.
    The pergola looks very nice, endured a snowy winter with no signs of wear and tear.
  • Wound up not buying

    by Zenaida Lucuesta of Santa Clara, CA on 2/25/2022
    I was planning to buy the grand pavilion, and have spoken to Suzanne Miller, although the price is beyond my budget, I agreed because of the reviews I have read, and of course,
    all my questions being answered by Suzanne like I let her explain to me what is meant by gable roof. Suzanne Miller was the salesperson who guided me along the way, telling me that I may need a city permit.
    So, that made me stop and I went to the city who just basically told me, I cant build, because i already met the zoning requirement and I cant build another one with a roof.
    My excitement that I will be able to build this from you guys just went crushed by the city. I called Suzanne to tell her about the bad news and of course, she too was devastated.
    But of all the bad news, I am now getting the refund that I paid that I was not expecting.
    To me, $250.00 is a lot of money, that some companies will refuse to refund their customers, but dealing with such a kind hearted person, makes you believe in service excellence.
    More power to you Suzanne MIller!
  • Fiberglass Wall-Mounted Pergola

    by Donna R. of -, MA on 8/22/2022
    I was and am disappointed in the Pergola. During winter one of the decorative pieces on top of one of the columns, sled down the columns.
    I wrote customer support about this problem and I was informed to either glue the piece in place or nail it into place so it would stay up at top of column. I sent a picture, also, of the problem column.
    This means I have to get someone to come back to try and fix your problem. I did not expect something so expensive to break so soon, a few months from when installed, to break. The other column did not have the same problem.
  • Awesome

    by CM of - on 8/19/2022
    Awesome experience working with such a great company. They helped get the right size and the drawings were perfect that they sent. When the gentleman delivered the Pergola he communicated with us the whole time until he delivered it.
    When installing we had a little trouble and had to call for assistance, they were so helpful and patient explaining to us what to do so that we could get our Pergola installed correctly. Everything went so smooth and now we love our pergola.
    100% would choose them again.
  • 10x14 Serenity Cedar

    by Daveta Cooper of Ventura, CA on 1/20/2022
    The ordering process was very smooth and efficient. Suzanne Miller answered my questions promptly and thoroughly and was able to tailor my order to exactly what I was looking for. She was also a pleasure to work with.
    I have confidence that my pergola will be all that was promised.
    Thank you!Daveta Cooper
  • 10x20 Cedar Lean-To Pavilion

    by SAC of Payson, AZ on 9/27/2022
    The personnel are great, particularly sales and engineer. While I am somewhat happy with overall look, I am dissatisfied with finished quality.
    I am not satisfied with shop for cutting quality, nor quality of very expensive wood upgrade to smooth cedar. I wish I went with much cheaper pine, and painted the pergola. Beams had massively long up to 8 feet, splits up to 3/8ths wide.
    I blame this on way shop screwed the beams together, without proper gluing, proper glue would have prevented cracking.
    While I expect kiln drying at this level of expense in wood, I feel the wood was very over dried at the kiln, making many parts very brittle.
    Problems started with first delivery, the wood was waterlogged from trip on back of semi in the open, and while covered on top, the bottom was open to elements as truck drove across country,
    then they broke down and took two more weeks with wood stewing in water, swelling, then shrinking and cracking. The engineered posts, which should not ever crack, have 1/4 inch cracks.
    Also, shipment missing many structural screws, other parts to build, in other words, no real QC.
    Insult to injury, they shipped twice the amount of steel roof panels, costing me thousands in excess material I will repurpose, but a cost I did not need. Company very quick to agree to send new parts, which only took a month.
    Then when that arrived, the beams were notched in wrong spot by 3 inches, they needed to send another set. Thats when communication broke down, and it took another two months to finally get the parts I needed.
    I even asked them to send them unotched to save time, and I would notch them (no small feat), but that seemed to increase delay in shipping.
    During construction, I used all the tools to ensure plumb, squared, etc, I was within 1/16th on all sides for the framing.
    Yet, the rafters were in some cases cut 1 inch off proper dimension, requiring me to recut 14 out of 16 rafters to fit properly, but that reduced my roof size by 10sq/ft.
    Side beams required me to recut to plumb, losing another 5sq/ft of roof so braces would line up and be flush. Overall, I'm conflicted, but would recommend their product as long as you do not upgrade the wood and plan to paint yourself.
  • Impressive

    by - of - on 8/19/2022
    We have been extremely happy with our pavilion. Our builder was impressed with how complete the kit was and how well the parts fit together. Everyone who comes to visit simply loves it.
    We installed a large fan in it and we find it to be much cooler even on hot days. It has been a great addition to our property and perfect next to the pool.
    We have seen a few splits and we had a few of the timbers with some burns, but we placed them on the back side. But everything else has been spot on. I would say the company acted very professionally as well.
    If you really wants some mileage, add an outdoor fireplace, outdoor tv, and comfortable furniture.
  • Beautiful addition

    by - of - on 8/19/2022
    Fred and the team at Pergola Kits USA were extremely easy to work with on my Commercial project. It was easy to pull together the quote, and ensure that my contractor had everything he needed to install the pergola on the patio.
    Its a beautiful addition to the building.
  • 20x20 Vinyl Gable Pavilion

    by Sami McVay of Moraga , CA on 10/21/2021
    We did a lot of research prior committing to purchase our 19x19 open gable pavilion. Customer service, design review and all steps leading up to the purchase were managed very well.
    We had originally paid for a 20x20, and request the change to 19x19 a month before our ship date and this was accommodated. The delivery was also handled very well. We are just about finished with getting the structure up.
    It has take our contractor 2 weeks to get it up. I want to highlight some areas that have been an issue for us.1. Quality- For the price paid, the quality is just ok.
    If you are expecting a polished look, then you will have to go the extra mile to patch up holes and nail heads that show through, among other touches, including perhaps even adding additional support (see below)2.
    Incomplete assembly instructions- Our contractor was puzzled by the fact that for the 19x19 pavilion, there were no instructions for critical support (rafter ties and collar ties).
    We got on the phone with our Project Manager Suzanne and she was excellent in getting us the information we needed right away. It turns out that this critical piece was not part of the instruction manual.
    We had to purchase the rafter ties separately (see point below), and the instruction that emailed to us after we phoned Suzanne incorrectly called them collar ties! 3.
    And we still have some ways to go before this product looks polished. I remain optimistic about getting the benefits of this pavilion long term.Sami M.
    San Francisco Bay Area
  • good kit

    by - of - on 8/21/2022
    We love our pergola and have received many compliments on it.
  • 16x16 Fiberglass Freestanding

    by Brian McQuinn of Houston, TX on 9/8/2021 6:40:00 PM
    The pergola was of excellent quality and was very easy to install. I have purchased several of their pergolas, for my clients, and have always been very impressed with both the product and the service provided.
  • successful install

    by Bryan of - on 8/19/2022
    Great pergola kit and successful install. No major issues with product or delivery (long lead time due to supply limitations).
    Recommend J-bolts into the concrete footers for extra security (rather than setting the concrete then drilling in the supplied anchors). Overall the team was responsive to work with on our order.
  • 15x20 Cedar Gable Pavilion Wall-Mounted

    by Steve Rentz of East Greenbush, NY on 8/12/2021 9:54:00 AM
    Great product. Easy to put together (my wife and I did it by ourselves). Pergola Kits was able to customize it for us as we had to move 2 of the support posts. The hardest part was the roof (only because of the weight).
    We put the panels together on the ground and then rented a boom lift to put them in place (if we had 4 or 6 people we could have done without the lift).
  • 16x34 PT Pine Gable Pavilion

    by Stephen Loveland of Ponte Vedra Beach, FL on 1/22/2021 10:16:00 AM
    Needed shelter for our Airstream. Pergolakits turned out to be a great choice for suitability, price and convenience. Great company with amazing attention to detail. Extremely happy with our finished product. Highly recommend!
  • Very satisfied

    by MS of - on 1/21/2021 10:45:00 PM
    Good kit. After digging and pouring concrete footings (which was the hard part), the erection of the pergola was fast and reasonably easy. Looks good and I am very satisfied even after 9 months.
  • 16x20 Modern Fiberglass Pergola

    by Jason Decker of Royersford, PA on 1/15/2021 10:44:00 AM
    Purchased a custom sized 16X20 Fiberglass Louvered Pergola Kit - Modern Contemporary with a custom color. Expensive but worth every dollar. It created an outdoor room. We love it. Excellent quality and fairly easy to erect.
    Albeit I contacted customer service with a question or two, in which they were very helpful. The delivery driver was also great, friendly and helpful. The overall experience in dealing with Pergola Kits USA was top notch.
    I would ABSOLUTLY recommend dealing with this company.
  • thumbs up

    by - of - on 12/22/2020 4:53:00 PM
    Great product. Well constructed.
  • 12x16 Grand Cedar Pavilion

    by Mark Willis of Burke, VA on 12/16/2020 5:16:00 PM
    I'm not easily impressed, and was probably one of Fred's tougher costumers. Fred, and his team, stayed in touch with me from the very beginning when I contacted Pergola USA until after the installation was completed.
    I had a few issues I asked Fred to address after the installation was completed (I was working that day and could have probably addressed them with the installation team) Fred contacted me immediately and assured me he would take care of them.
    And he did. Fred is the kind of Man that stands behind his word. Something that, unfortunately, is becoming a rare commodity in today's world.
    I strongly recommend Fred, and Pergola USA, if you are considering a pergola or any other product Pergola USA is offering.
  • 12x12 Classic Cedar Pergola

    by James Shanley of Portsmouth, NH on 12/11/2020 1:23:00 PM
    What worked: our pergola went together very easily. Everything was laid out so putting it together was not hard at all for our contractor. The instructions are very clear with good photos. What didn't work: Our pergola arrive without notice.
    It was lucky I was home. The kit was crated using narrow banding which cut into some of the pieces, leaving gouges. We ordered our Pergola in Rustic Cedar, but if arrived stained in the red Cedar color.
  • 14x18 Serenity Cedar Pergola

    by Michael Bilek of Pingree Grove, IL on 10/19/2020 10:50:00 AM
    Product itself gets a 5 star rating our pergola came exactly as ordered, was so simple to put together. Highly recommend this company fr their pergolas. I would certainly use them again.
    Fred was great in helping with and understanding our design and needs. Looks beautiful and fully assembled in a weekend.
    Only thing keeping from 5 stars (would give 4.5 if I could) was that there seemed to be a lack of communication between customer service, production, shipping...
    Could never get a straight answer on when it would ship (as we approached the week it was supposed to ship and then when cs gave me a date it showed up two days early...just wasn't quite prepared but again not the end of the world....
    again highly recommend company and their products!
  • 20x18 Grand Cedar Pavilion

    by Bobby Bobbit of Troup, TX on 10/18/2020 7:09:00 PM
    easy off load. 1 pallet. no equipment required. Me and my wife set up the entire unit. Used and material lift to install the bigger timbers. Used a scissor lift to install the rafters. Friends help install the roof.
    Install 1/2 OSB of the roof material to insure that the shingles install nails not penetrate the decking. Took our time the unit went together easy. Now installing lighting."
    It take a little knowledge to install but easy if you think and do a little measuring
  • 12x14 Classic Cedar Pergola

    by Dario Del Puppo of Wethersfield, CT on 10/19/2020 7:10:00 AM
    It's a beautiful kit and it comes with everything you need to build it. No missing parts. I had a carpenter put it together. It does take some expertise so this isn't really for the novice.
    One important improvement: Pergola Kits USA needs communicate better. I had to contact them about updates. They did not contact me about delays. The delays are understandable, of course, because of the pandemic, but not the lack of communication.
  • 12x16 Classic Cedar Pergola

    by Brent Duchene of Bourbonnais, IL on 11/14/2020 8:42:00 AM
    The delivered pergola kit was nicely packed. The quality of the finished pieces delivered were very nice. The color photo instruction book made it easy to build. The finished product looks amazing.
  • 12x24 Grand Cedar Pavilion

    by Jared Nunn of Campbell, CA on 11/12/2020 9:13:00 PM
    Wood came in pretty decent packing but there were gouges in several of the pieces from shipping. Overall the kit was fairly easy to put together. Some of the instructions could be a little more detailed.
    Also, it seemed like the wood was cut before it dried as several pieces warped and cracked severely making them difficult to align and install.
  • 11x24 Classic Cedar Wall-Mounted Pergola

    by Felicia Johnston of Cheyenne, WY on 11/11/2020 2:29:00 PM
    We absolutely love it. It looks great. We added some sails to provide shade coverage. It was fairly easy to put up ourselves considering we are not very handy people.
    Some parts it is helpful to have 3 people if available for a few minutes here and there.
  • 18x10 Serenity Cedar Pergola

    by Robert Welniak of Cloverdale, IN on 11/9/2020 6:04:00 PM
    Amos answered questions before we ordered. Easy to order online. Alyssa provided updates as we needed them. Received pergola kit 11/6. Looks and smells great! One post base was damaged. Replacement to be shipped to meet our schedule.
    Won't install until after holidays due to contractor delay. Appreciate all of your efforts to get it to us for original contractor start date.
    PergolaKitsUSA is very quality conscious and easy to work with! Would definitely recommend to friends!
  • 10x18 Serenity Cedar Pergola

    by Tracy Parkin of Pekin, IL on 11/9/2020 9:52:00 AM
    I'll start with that the pergola I purchased is of very good materials and craftsmanship. The delivery had no problems the driver of the shop truck was very good and very helpful.
    The main issue I had was it took longer than than I thought it should but I understand that this year is very unusual. Also there is a lack of communication to the buyer on what is going on with the purchase.
    An occasional email would have helped to ease the process because this is a large purchase sight unseen and when you don't hear anything you feel maybe you got screwed over.
    Also on larger kits you should add center boards to the template because the wood flexes . It would helped keep everything inline and squared.
  • 11x13 Serenity Cedar Pergola

    by Cindy Medina of Flat Rock, MI on 11/9/2020 5:35:00 AM
    We absolutely love our new pergola! It was worth the nearly 12 weeks it took to receive it. The size is perfect. The staining is the perfect color. The instructions were easy to follow.
    It is extremely sturdy and I don't feel it will fall down with the high winds behind our house. The only downside is we did not have any idea when we were getting it (I received a call from the driver when he was an hour away and I was at work).
    We love our new pergola! Thank you!
  • very helpful

    by HAB of - on 11/7/2020 10:20:00 PM
    Everything arrived on schedule and in perfect shape. The Pergola Kits team was very helpful during the assembly process with the couple questions that came up. Overall quality of the kit and the wood was top notch.
  • added to patio

    by - of - on 11/5/2020 3:05:00 PM
    We are very pleased with how well the Pergola went together. It really added a lot to the appearance of our patio area. The men we hired to install the pergola were also impressed with how well made the unit is.
  • 14x14 Serenity Cedar Pergola

    by Tom Peterson of Takoma Park, MD on 11/1/2020 1:46:00 PM
    Thoroughly satisfied by the quality of the product, the cost, and the service provided. The few friends and neighbors who have been by our backyard have been amazed... even our adult children.
    Sitting under our pergola this summer has been a great escape. The few people we've had over are immediately impressed by the craftmanship.
    My wife and I are looking forward to years of enjoyment watching fireflies dance in July, savoring a cup of morning coffee, or sitting with family and friends (once things settle down). I have recommended Pergola Kits USA to friends.
  • 20x29 Grand Cedar Pavilion

    by Steven Langner of Martinez, CA on 10/20/2020 11:43:00 AM
    I live in California and purchased a Grand Cedar Pavilion kit from Pergola Kits USA in mid-2019.
    I had done quite a bit of research involving kits and this one seemed to be at least as good if not better than the competitors and the price was much more attractive.
    In planning for the pavilion I first assumed that the kits had to be purchased in whole foot dimensions but found out the Pergola Kits offered custom sizes down to a 1/4 without charge."
    I also found that I could change the roof pitch and eliminate side posts, also without charge. (I did all of the above.) During my research, I emailed questions to the representative, Fred, about 20-25 times.
    Fred always got back to me very quickly, usually the same day.
    After a few months of planning a very large and complicated backyard pavilion and relandscape (patio cover and landscaping demo, stamped concrete, outdoor shower, BBQ island, spa, fire pit, sound system, lighting, fans, irrigation and plantings,
    outdoor furniture, etc.), I ordered the pavilion.
    The materials arrived and as I started going through the pieces and moving them to the backyard, I could see that the cedar was very high quality, with very few unobtrusive knots, that almost looked as if it was clear timber (no knots).
    I hired a retired carpenter to help me build the kit. The weight of some of the timber was very heavy and somewhat difficult for two of us to get into place. The pavilion is quite large (21' X 29' approx.
    ) and I would recommend four people to build such a size. However, the two of us were able to do most of it in just over 40 hours, and I finished the shingling and odds and ends on my own, probably another 15 hours or so.
    As I said above, the cedar is very high quality, but also I found that the precision in the cutting of the pieces was extraordinary. It fit together like a kids set of lincoln logs.
    The quality of the kit, however, was equalled by the service that I received from Fred. He was top notch. He handled every question I had and made sure everything was exactly right.
    He also put me in touch on a couple of occasions with the gentlemen who actually cut the timber and prepared the kits and I found that they were Amish. That explained a lot about the quality and precision of the kits.
    My beliefs regarding the quality of the kit was confirmed by every sub contractor who assisted along the way (electrician, BBQ island contractor, landscaper, sound system installer, carpenter, stone mason, etc.
    ), who all said they have never seen a nicer, better constructed pavilion in all of their professional encounters.
    As we only finished the project in early 2020, unfortunately during Covid only a few family members and friends have seen the final result, but those that have have been amazed.
    Wow!," "Oh my god!," "Unbelievable!," "This is like a 5-star resort!," are just a few of he comments. In short, the pavilion turned out nicer than I could have ever imagined and the service was better than any service I can ever remember."
    I give the pavilion kit and Fred's service the absolute highest rating possible.
  • 8'6"x8'6" Cedar Lean-To Pavilion

    by John Montgomery of Seattle, WA on 10/20/2020 9:37:00 AM
    So far I have really enjoyed the new pavilion over my hot tub. It has totally transformed the space as I used to have a quick shade pop up tent over it. The wood is great quality and having it pre stained made it really easy.
    One thing about it that wasn't great was that the instructions were hard to read at times. For example it was difficult to understand where the notch is supposed to be on the posts so when we went to put on the header it didn't fit.
    Once we switched the posts we got it up. We also didn't find the 2x4 frame until after we had laid the concrete footers.
    Using that right off the bat would have helped measuring around the hot as it was difficult to get a diagonal measurement with it in the way. That was more user error, though.
    The last thing that was annoying was the foam ridge that helps seal the roof was stuck to the wrong side of the paper so it didn't peel off at all.
    Luckily one of them was ok and we used that for the top side of the roof and managed to get the other one off for the bottom. You really can't tell once it is finished at all, just being fully transparent.
    Getting it up is definitely a two man job so make sure you have a buddy helping you. The finished product is super sturdy and looks great. We hung some string lights underneath and it lights up the under roof wood nicely.
    Opens the whole thing up and feels like a hotel spa. Overall I would highly recommend this product. Great value for the overall quality. My neighbors are incredibly jealous.
    It's so pleasant I tease my wife that I'll build a desk in it so I can wfh (work from hot tub).
  • structure kit

    by - of - on 10/28/2020 8:18:00 PM
    Very well constructed.
  • 12x10 Cedar Gable Pavilion

    by Kimberly Burdick of Newark, CA on 10/28/2020 7:49:00 AM
    After a lot of searching I found Pergola Kits USA. I was hesitant to purchase something so big sight unseen but Fred helped me every step of the way and answered all my questions. The very large crate arrived undamaged and on time.
    This is not a do it yourself homeowner's project for assembly though. My contractor and 2 workers took a full day and a bit to unpack and assemble it. The end result was more than I had hoped for. The wood and design are beautiful.
    My contractor was impressed with the quality and price. Being from California and not familiar with metal roofing I was surprised at how much condensation drips from the roof in cool mornings so I later installed gutters.
    I highly recommend Pergola Kits USA.
  • assembled ourselves

    by Eric E. of - on 10/26/2020 8:54:00 AM
    We purchased our Pergola kit to save the cost of a Contractor building one for us. Our Pergola USA pergola arrived in good condition and was fun to assemble.
    It took us about a day and a half and we couldn't be happier with the results! The wood quality, prefinished to our selection, and fastener quality were excellent.
    And we saved over 50% too! Would definitely do this again and highly recommended!
  • 8x16 Vinyl Gable Pavilion

    by Reza Shabestari of Glendale, CA on 10/25/2020 6:40:00 PM
    I had never put together a pavilion before but with help of the company I was able to complete this project and it looks fantastic, exactly what I wanted to be. Thank you Fred for helping me to have my dream backyard kitchen.
    I will definitely recommend this company and their products. Some pictures are attached, more available.
  • focal point

    by Katy of - on 10/22/2020 10:02:00 AM
    The finished pergola is beautiful. Its a wonderful sunshade, and a focal point in our backyard. My husband assembled the kit by himself over two months, and said it was 'mostly' easy.
    One complaint was the mounting brackets were weak, but the finished structure feels sound. I am glad we found your company.
    Thanks!
  • 12x14 Cedar Hip Pavilion

    by Steve Reinheimer of Virginia Beach, VA on 10/22/2020 8:57:00 AM
    I ordered the 12x14 Red Cedar Pavilion, It came on a large pallet on Thursday and by Sunday night my son and I had it completed with a little help from my wife and daughter in-law to get the roof up which came in 4 pieces.
    It was a little difficult since the roof pieces are so large (7'x 8'). I would recommend giving the option to have the roof come in 6 pieces instead. But it was actually pretty easy to put together and its well made.
    It's worth the price if you want a something in your backyard that you can be proud of.
  • not yet received

    by - of - on 10/20/2020 10:07:00 PM
    I have NOT received it but paid for it months ago
  • 24-10 x 17-5 Fiberglass Wall-Mounted Pergola

    by Andrew Jenkins of Centenial, CO on 10/18/2020 5:21:00 PM
    First off, Fred is very nice and he follow through with his promises. First delivery, my header board and the 2 support beams were the wrong size. So I had to wait another 3 weeks to get the correct materials, which put me behind schedule.
    Assembly instructions are a joke. They were written in a way that did not include my application - a Wall mount pergola. Poor first impression with the instructions. No where did anyone tell me why there were 2 different bases for the columns.
    So naturally, I installed the larger bases. Little did I know that the larger bases do not easily accommodate the installation of a railing. I had to cut them off and fabricate my own bases.
    Another bad impression that could have been avoided if the instructions were accurate and updated. During delivery, the crate was slightly damaged, thus I had to repair the end of one of the support beams.
    Be prepared for monster crates to arrive at your driveway. And since I had to have a 2nd delivery, I had 2 of these huge 22 foot long crates to dispose of. Now twice the expense because they shipped the wrong parts to begin with.
    Now that is is up and erected, all looks good and it has functioned well for 2 months. I hope the durability stays good in our Colorado weather.
    Please call me in 8 years and let me review your pergola after we see how well it lasts! Again, Fred was very nice to deal with. I wish the process had gone smoother.
  • assembled myself

    by DJM of - on 10/18/2020 2:54:00 PM
    What a wonderful product. We are so happy with our pergola. I installed myself with my neighbor without a problem. The materials are high quality and it looks great.
    The team was able to customize our order to create something a bit unique that combined some of the designs they feature. We attached a fan to the pergola and have fairy lights running along the top.
    Thanks to this team for a great product and design team !!!
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