by Andrew Jenkins of Centenial, CO on 10/18/2020 5:21:00 PM
Summary:
First off, Fred is very nice and he follow through with his promises. First delivery, my header board and the 2 support beams were the wrong size. So I had to wait another 3 weeks to get the correct materials, which put me behind schedule.
Summary:
Assembly instructions are a joke. They were written in a way that did not include my application - a Wall mount pergola. Poor first impression with the instructions. No where did anyone tell me why there were 2 different bases for the columns.
Summary:
So naturally, I installed the larger bases. Little did I know that the larger bases do not easily accommodate the installation of a railing. I had to cut them off and fabricate my own bases.
Summary:
Another bad impression that could have been avoided if the instructions were accurate and updated. During delivery, the crate was slightly damaged, thus I had to repair the end of one of the support beams.
Summary:
Be prepared for monster crates to arrive at your driveway. And since I had to have a 2nd delivery, I had 2 of these huge 22 foot long crates to dispose of. Now twice the expense because they shipped the wrong parts to begin with.
Summary:
Now that is is up and erected, all looks good and it has functioned well for 2 months. I hope the durability stays good in our Colorado weather.
Summary:
Please call me in 8 years and let me review your pergola after we see how well it lasts! Again, Fred was very nice to deal with. I wish the process had gone smoother.
